Shipping & Returns

SHIPPING

To ship internationally, please send us a message here. After an order is placed you will receive a confirmation email. Once an order is received, please allow up to 3-5 business days for it to be processed and shipped out. A shipping confirmation email, along with a tracking number, will be sent as soon as it ships. We ship from Westminster, CO and offer USPS shipping. Shipping times and costs will be calculated at check-out.

Please confirm your shipping information is correct at the time of purchase, we cannot guarantee any updates on incorrect address' once your order has been placed. Emily Rachelle cannot be held responsible for lost or stolen packages due to inaccuracies. 

If a package does not arrive, is damaged, or is lost in transit, please notify us within 30 days of shipping so we can assist you to the best of our ability. 

Please contact us for any additional questions here.

 **due to COVID-19 and per USPS and other shipping companies have announced shipping delays, your shipments delivery may be slowed due to those delays** 

RETURNS

All sales are final, and price adjustments cannot be offered on previous purchases. Thank you for understanding!

If an item arrives damaged, we'll happily replace it for you. Please contact us here within 30 days of receiving your order. To issue a replacement in the case of damages, please provide photos to show how the item arrived.

We do our best to ensure accurate color representation, but we cannot ensure that the colors on the website are exactly true to life because this depends on the calibration of your computer/monitor.

We are a small team and unfortunately cannot have the return policy of large companies. Thank you for your understanding.